NSY Hair ships worldwide with international carriers such as DHL and FedEx. Our parcels ship from China. Our in-stock products are prepared in advance, so processing is usually fast.

1. Is shipping free?

Shipping is free worldwide for all our hair systems. Customs duties and import taxes depend on the country: see “Customs Clearance and Duties” below.

Accessories-only orders: shipping costs [$29.90 to $59.90] for a package under 0.5 kg. Over 0.5 kg, an extra [$10 to $20] applies for each additional 0.5 kg.

2. How long is the shipping time?

Processing time: 1–3 business days.
Shipping time (excluding customs clearance delays, weekends, public holidays and unforeseen circumstances):
- USA: 5–15 business days
- Canada: 5–15 business days
- Europe: 5–15 business days
- Africa: 5–14 business days
- Australia: 5–15 business days
- Other countries: 5–15 business days
Custom products: 6–9 weeks.

Track your parcel: DHL · FedEx

If your shipment is delayed or you haven’t received it, write to us at support@nsyhair.com.

3. Can I change the shipping method?

An order cannot be modified once it’s paid. If it’s still in the early stage of processing, we may be able to change the shipping method: write to us as soon as possible at support@nsyhair.com.

4. Will there be a tracking number?

Yes. Once your order ships, we send the tracking instructions to your email address. The tracking number may not be active right away. If the tracking shows no update after 3 days, contact us at support@nsyhair.com: we’ll double-check and make sure the tracking number is correct.

5. Customs Clearance and Duties

USA: customs duties are included in the price.
Other countries: customs duties, import taxes and any customs clearance fees are the customer’s responsibility.

For any questions, write to us at support@nsyhair.com.