NSY Hair respects the privacy of its visitors and customers. This page explains what information we collect, how we use it, who we share it with, and what choices you have.

1. Who we are

The site nsyhair.com is operated under the NSY Hair brand. For any question about your information, write to us at support@nsyhair.com.

2. What information do we collect?

Account and order: name, email address, phone number, billing and shipping addresses, country, company name (optional), password (stored in encrypted form).
Payment: payments are processed by a secure payment provider. NSY Hair does not store your card number.
Communication with us: the messages you send us, and the photos of your hair you choose to send us to get advice (color, density).
Browsing: IP address, device and browser type, pages viewed, collected through cookies (see section 7).

3. How do we use it?

To process and ship your order, issue invoices, provide delivery tracking and customer service.
To reply to you and advise you, including from the photos you send.
To meet our legal obligations (accounting, customs, tax).
To send you emails about your order and, if you sign up, our offers (section 6).
To measure audience, improve the site, prevent fraud and keep the site secure.

We never use your personal information or photos for advertising without your explicit consent. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Who do we share it with?

Only with the providers needed to run the service:

our payment provider;
carriers (for example DHL, FedEx) and customs authorities, for delivery and customs clearance;
our hosting provider and online store platform;
our email tool;
our audience measurement tools.

These providers only use your information to carry out their task. We may also disclose information if required by law, a court order or a public authority, or to protect our rights. Within NSY Hair, only the people who need it have access.

5. Where is your information processed?

Your orders are prepared and shipped from China, so your order data (name, address, phone, email) is processed there, only to deliver your order. By using our site, you understand that your information may be processed outside the United States.

6. Emails and newsletter

Service emails: order confirmation, payment, shipping and tracking.
Marketing emails: if you sign up for our newsletter or create an account, you may receive offers, promotions and news.
Unsubscribe: at any time, with the link at the bottom of each email, or by writing to support@nsyhair.com. We stop sending marketing emails promptly after you unsubscribe.

7. Cookies

Our site uses cookies. Some are necessary for it to work (cart, login), others measure audience. You can block or delete them at any time in your browser settings; some site functions (cart, login) may then stop working. Our site does not respond to “Do Not Track” browser signals.

8. How long do we keep your information?

We keep your information as long as needed for the purposes above:

Account: as long as your account exists. You can ask for it to be deleted at any time.
Orders and invoices: for the period required by law for accounting and tax.
Messages and photos sent for advice: for the time needed to handle your request and support you, then we delete them.
Newsletter: until you unsubscribe.

9. How do we protect your information?

The site uses SSL/TLS encryption. Payment details are sent in encrypted form to our payment provider, which processes the payment. No system is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. Depending on where you live (for example, California and certain other states), you may have additional rights under state privacy laws, such as knowing what we collect, deleting or correcting it, and not being discriminated against for using these rights. You can opt out of marketing emails at any time.

To make a request: support@nsyhair.com. We may need to verify your identity. We reply within 45 days.

11. Children

Our site is intended for adults. We do not knowingly collect information from children under 13.

12. Changes

We may update this policy. The version in force is the one published on this page.