We accept returns and exchanges of items that are unaltered, unworn, unwashed, undamaged and in their original packaging, as long as you ship them back within 30 days of receiving them.

Important: custom-made products and products cut to a custom size (any size other than 8″ x 10″) can’t be returned or exchanged.

It is important for us that you are completely satisfied with your purchase. For any reason you do not absolutely love your selections, we gladly offer returns and Free exchanges of items unaltered, unworn, unwashed, undamaged, and in original packaging that are postmarked within 30 days.

1. How do I make a return?

Email us at support@nsyhair.com with your order number. If the return is about a defect or a wrong item, please see section 6 first.

We reply with the steps to follow and the details of the return costs (sections 3 and 4). After you pay the shipping and customs duties, we arrange for a courier to pick up the package from your address.
Please follow the process we give you. If it is not followed and we do not receive the item, we cannot issue a refund.
Every returned item is inspected. Used items are not refunded.

2. When will I receive my refund?

After we receive the package, inspect it and confirm that the hair system was not used, we refund your original payment method. Processing usually takes 3–5 business days.

Late or missing refund: first check your bank account again, then contact your bank or card company, since there is often a processing delay before a refund appears. If you still don’t see it, write to us at support@nsyhair.com.

3. Do I have to pay for the shipping of my return?

Yes, you are responsible for the shipping costs: the original shipping, which we covered at purchase, and the return shipping.

4. Do I have to pay customs duties for the return?

Yes, you are responsible for all customs duties and fees incurred in the return process: those paid at purchase and those assessed on the return shipment.

All these costs are included in the payment link we send you before pickup. We don’t charge any return handling fee.

5. Can I exchange my order?

Yes, within 30 days of receiving it, as long as the product has not been cut, styled, colored, washed or worn.

Custom-made products (including custom sizes) can’t be exchanged.

Exchange costs: shipping (return and sending the new item), plus customs duties and fees related to the exchange, are at your expense.
Price difference: if the new item costs more or less, we charge or credit the difference.
Timing: we ship the new item after receiving and inspecting the returned one. Warehouse processing takes 1–2 business days.
Faster exchange: place a new order online. Once the returned item is received and approved, we refund it or issue store credit that has no expiry date.

6. Defective item or wrong item sent

If your product has a defect or doesn’t match your order, first email us at support@nsyhair.com with your order number and photos. We check whether the error is ours. If it is, we send your product again and cover all costs. If the return or exchange is requested for any other reason, shipping, customs and other costs are at your expense (sections 3 and 4).

7. Special cases

Accessories: refundable only if the packaging is sealed and unopened.
Cancellation: you can cancel your order before it ships or goes into production and receive a full refund. Email support@nsyhair.com and we will confirm whether cancellation is still possible. Once the product has shipped, wait to receive it and then make a return. A product already made to your measurements can no longer be cancelled.
Color differences: computer and phone screens don’t all show colors the same way. We therefore don’t accept returns or refunds based only on a color difference, even within 30 days and for an unused item. If you’re unsure, order our color ring before ordering.

8. Contact us

For any question, write to us at support@nsyhair.com. We reply within 24 hours.