Buyers who want the questions before buying a hair system will find them below, and NSY Hair positions the list between the cart and the payment page, a point where a question put to the seller can be answered before the buyer pays.
Table of Contents
The Cart Is Full, and a Small Doubt Won’t Go Away
By the time the shade, the size, and the system count are chosen and the item is in the cart, the order feels finished. Nothing has gone wrong, so a question seems unnecessary. A small doubt is there anyway, and it names something the buyer has not been told.
A smooth order is what lets buyers skip the questions. Every menu took an answer, so the order looked complete. What a buyer wanted to know never had a menu. A buyer who skips the question saves a moment now, and the doubt is waiting after the order is placed.
Why a Painless Order Pushes Questions Aside
A painless order has little room for a question, and two things explain why. The page collects answers, and buyers seldom reread a purchase the way they would reread a contract. Orders shipped abroad bring customs and duties questions beyond this list, and our shipping guides address those separately.
Menus Pose the Questions Their Designers Saw Coming
The standard product page offers three menus: Color, Base Size, and System Count. Each records one choice, and none collects a buyer’s questions about daily wear or fit. A question has no menu to go into, so it goes to NSY Hair when the buyer sends it.
Base Size accepts the listed sizes, and the page takes no measurements. System Count opens on two systems, and the buyer can switch to one before putting the item in the cart. A menu lets a buyer pick a size, yet it cannot say whether that size fits the buyer’s head or routine. A custom page has five more menus, named further on.
Careful Signers Reread the Contract, and Careful Buyers Can Too
Two people sign one contract with identical wording. One read every clause before signing, and the other did not, so the first signer knew what had been agreed. A buyer’s questions work like that first reading: they put no new terms into the order and imply no distrust of the seller.
The product page is a text like that contract: it is worded one way for every buyer, whether or not a question is sent. The buyer who asked knows more about the order at payment, and the habit applies to any later purchase.
Questions for the Buyer Come First, One for Each Menu Choice
Every menu on the product page is a question the buyer answers before anyone else does. The three standard menus each take one choice, and a menu left as it opened holds an answer the page put there. The count menu opens on double, so a buyer who wants a single system must switch it.
A quick question turns that default into the buyer’s choice. The product detail page writes each Base Size as two measurements in inches, and a table later in this guide pairs each menu with its question. A custom page brings five more menus: Hair Length, Hair Direction, Front Contour Shape, Density, and Wave/Curl. Most of them determine how the system looks on the head, so each needs its question before the cart. Any question without an answer once the menus are done goes to the seller. Before the first message goes out, reread the earlier buying choices each of these menus draws on.
Then Come the Questions Only the Seller Can Answer
Some questions have no home on the product page, because the seller holds the answers. Two kinds appear before payment: a size the menu does not list, and a detail missing from the product page. Each takes the form of a message to the seller, and the time to send it is before the order is paid.
A Listed Size That Falls Short Should Be Mentioned Before Payment
The Base Size menu holds the listed sizes and no others, so a size missing from the list can enter the order as a question. The buyer sends it in online chat before payment, the size is noted on the order once it is placed, and NSY Hair works from that noted size when the system is cut.
When a listed size meets the need, the buyer picks it in the menu and sends no message. The message is for the case where no listed size does. The page accepts no measurements, so the message is how a different size gets into the order, and the buyer sends it first.
Any Detail the Product Page Does Not Mention
A product page lists a system but cannot display its making. Once a buyer requests a look, NSY Hair shows the work through footage, photos, or a visit to its Los Angeles shop, so the buyer can see how the system is made before committing to it.
A request is a question like any other. The buyer names what to see, and NSY Hair replies with one or more of the three forms. A product page describes a system one way to every visitor, so a buyer who wants to see how a system is made, or what the spec rows omit, has to put in a request, which costs the buyer one message.
Questions Before Buying a Hair System, Answered One at a Time With No Assumptions
Every question in this guide should end in one of three places: a menu choice the buyer made, a row on the product page, or a reply from the seller. The buyer can read the menu choices one last time on the checkout page, where NSY Hair itemizes every chosen attribute before payment.
A standard order lists color, size, and system count on that page, and a custom order lists five more menu choices. Read each one against the question it answers. A question with no menu choice, no product page row, and no seller reply behind it is unanswered, so it should be sent to the seller before the order is paid. Answering one question at a time, with no assumption standing in for an answer, is what makes the list complete.
Each question, with the place its answer is found
| Item | Question | Answer found in |
|---|---|---|
| Color | Does the shade match my hair? | Menu choice |
| Base Size | Which listed size fits me? | Menu choice and the product page row |
| System Count | One system or two? | Menu choice |
| Custom menus | How will each look on my head? | Menu choice |
| Size not listed | Which size do I need? | Seller’s reply to a message sent before payment |
| How it is made | Can I see the work? | Seller’s reply to a request |
Buyers ready to look at systems can start by going through the product listings once every question on your list has an answer.
Questions About the Questions
Is it rude to message the seller with questions when the product page looks complete?
Buyers often apologize before the first question, and I tell them no apology is needed. A question sent before payment is the kind I am glad to receive, because the answer can come back to the buyer while every choice is open.
The page and the chat do different jobs. A complete product page answers what every buyer needs to know. A message answers what one buyer needs to know about one head, one routine, and one set of choices. The site’s online chat takes any question, and a person replies, so the page being complete does not make a question unwelcome.
If time allows a handful of questions, which ones come first?
I sort a short list by one thing, which is who can answer each question. A size the menu lacks and anything the page does not describe need a reply from the seller, while the buyer can answer the menu questions at any moment, so I tell buyers to send the seller’s questions first.
A message is the one way to answer those. The buyer can answer every menu question without help, while the seller’s questions cannot move until a message is sent. Sending those first means the replies have arrived when the menus are chosen, and the questions that need no reply can wait.
Should comfort be one of my questions, or do I learn that after wearing it?
Both, because comfort has two parts. How a system feels on the head is learned by wearing it, and I tell buyers that up front. What a buyer can learn beforehand is what the seller is able to say about the system’s construction, and that part can be asked for before payment.
The two parts need different tools. The spec sheet has no row for weight or breathability, so a buyer curious about either has no menu and no row to read. A message to the seller is the way to an answer, and the reply can describe the system, though how it feels on the head becomes clear by wearing it.
Can I send a question after the system is in my cart but before I pay?
The cart is where I like buyers to pause, and I welcome a question sent there. Until payment is submitted, the order is a group of choices, and a message sent in that time can lead the buyer back to a menu before anything is final.
One message fits before payment. A wrong menu choice is corrected by returning to the product page and deleting that item from the cart. A reply that flags such a choice is most useful before payment, when the correction is a return trip to the product page.